FAQs

Common Questions

Everything You Need to Know

Get clear, straightforward answers about energy-efficient technology, government incentives, and the benefits of upgrading your home systems.

At Off Gas Solutions, we help Australian households and businesses transition away from outdated gas systems to smarter, energy-efficient electric solutions. That includes split system air conditioning, heat pump hot water system, rebate assistance, and professional installation, all designed to reduce energy costs and improve home comfort. 

More Australians are choosing electric systems because they’re energy-efficient, lower maintenance, and can significantly reduce running costs, especially when paired with solar. Switching to efficient energy solutions also help reduce household emissions and supports a cleaner energy future.

A split system air conditioning is an all-in-one heating and cooling solution made up of an indoor unit and an outdoor compressor. Modern systems are highly energy-efficient, quiet, and designed to deliver year-round comfort while using less energy than traditional gas heating systems.

A heat pump hot water system uses ambient air to heat water instead of relying on gas or conventional electric resistance heating. It’s one of the most energy-efficient ways to produce hot water and can dramatically reduce household energy usage.

There are several, and they vary by state. In Victoria, the Victorian Energy Upgrades (VEU) program offers rebates on heat pump hot water systems, reverse cycle air conditioners, and induction cooktops. The rebate landscape does change, so we'll give you the most up-to-date picture when we assess your home. 

Many households may qualify for an energy rebate Victoria through programs such as the Victorian Energy Upgrades (VEU) scheme. Eligibility depends on factors like your location, existing appliances, and property type. Our team handles the assessment and paperwork to make the process simple.

No. Many upgrade programs support households moving toward efficient electric systems regardless of their current setup. Whether you have gas, electric, or older, inefficient systems, you may still be eligible for assistance.

Absolutely. In fact, upgrading your cooling and heating system works even better with solar. Running efficient electric appliances during solar production hours can help maximise your savings and reduce reliance on the grid.

Savings vary depending on your current appliances, energy usage, and whether you have solar installed. Many households see significant reductions in heating and hot water costs after upgrading to efficient electric systems.

Yes. Eligible upgrades typically include professional supply and installation as part of the program. Our licensed technicians manage the process from start to finish to ensure everything is installed safely and correctly.

Most installations are completed within one to three days once approved, although timelines can vary depending on the size of the project and equipment availability.

Yes. Our team can safely remove and responsibly dispose of your old system as part of the upgrade process, helping make your transition to electric seamless and stress-free.

Yes. High-efficiency electric appliances produce fewer emissions and are designed to work with renewable energy sources like solar. Moving away from gas is one of the most effective ways households can reduce their carbon footprint.

All systems supplied and installed by Off Gas Solutions are backed by manufacturer warranties, with many products including up to five years coverage on parts and labour for added peace of mind.

Getting started is simple. Book a free eligibility assessment with Off Gas Solutions, and we’ll guide you through the entire process, from selecting the right solution to energy rebate support and installation. The goal is to make upgrading your home smarter, easier, and more affordable.

GET STARTED TODAY

Upgrade to a cleaner, more efficient split system at no upfront cost. Let our experts handle your rebate approval and installation.